Terms of service

Terms of Service

Last Updated: September 2026

Welcome to Zivora Jewelry. By accessing our website or purchasing products from us, you agree to the terms and conditions outlined below. Please read these Terms of Service carefully before placing an order.

1. General Information

Zivora Jewelry operates as an online jewelry store offering artificial and fashion jewelry products to customers across Pakistan.

By using our website, you confirm that you are legally capable of entering into a purchase agreement and that the information you provide during checkout is accurate and complete.

2. Products & Product Information

We make every effort to display our jewelry products, images, colors, sizes, and descriptions as accurately as possible.

However:

  • Product colors may appear slightly different depending on your screen or device.

  • Minor variations in stones, finishing, texture, or design may occur because our products are manufactured and finished individually.

  • Product availability may change without prior notice.

  • Some designs may have limited stock.

Minor variations that do not affect the overall appearance or functionality of the product will not be considered manufacturing defects.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Zivora Jewelry reserves the right to:

  • Change product prices at any time.

  • Modify or discontinue promotional offers.

  • Correct pricing or product information errors.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and notify the customer.

4. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation through WhatsApp, SMS, email, or another available communication channel.

An order may be cancelled before dispatch if:

  • The requested product is unavailable.

  • Incorrect or incomplete customer information has been provided.

  • The order appears fraudulent or suspicious.

  • A pricing or inventory error has occurred.

  • The customer cannot be reached for order confirmation when confirmation is required.

5. Cash on Delivery (COD)

Zivora Jewelry may offer Cash on Delivery across Pakistan.

For COD orders:

  • Customers must provide a valid name, phone number, and complete delivery address.

  • We may contact customers to confirm their orders.

  • Customers are expected to receive the parcel once the order has been confirmed.

  • Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD orders.

6. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a parcel has already been shipped, the customer may need to follow our Return & Refund Policy where applicable.

7. Shipping & Delivery

We deliver orders through third-party courier services operating within Pakistan.

Delivery times may vary depending on:

  • Customer's location.

  • Courier service.

  • Weather conditions.

  • Public holidays.

  • Road closures or other circumstances beyond our control.

Zivora Jewelry does not guarantee a specific delivery date unless explicitly stated.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

8. Delivery Attempts & Refused Parcels

If a customer is unavailable during delivery, the courier may make additional delivery attempts according to its policies.

If an order is refused, repeatedly missed, or returned to us because of incorrect customer information, additional shipping charges may apply for reshipment.

Zivora Jewelry reserves the right to restrict COD availability for customers with repeated refused or unreceived orders.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order.

Any approved return must meet the conditions specified in the Return & Refund Policy.

10. Jewelry Care

Artificial and fashion jewelry requires proper care to maintain its appearance.

Customers should avoid unnecessary exposure to:

  • Water

  • Perfume

  • Body sprays

  • Lotions and creams

  • Sweat

  • Chemicals

  • Household cleaning products

Zivora Jewelry is not responsible for damage, discoloration, tarnishing, or deterioration caused by improper use, storage, or exposure to chemicals and moisture.

11. Website Use

You agree not to misuse our website or attempt to:

  • Gain unauthorized access to our website or systems.

  • Interfere with website security.

  • Upload malicious software or harmful content.

  • Copy or reproduce our website content for unauthorized commercial use.

  • Use our website for fraudulent or unlawful purposes.

We reserve the right to restrict or terminate access to users who violate these terms.

12. Intellectual Property

All content available on the Zivora Jewelry website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Videos

  • Product descriptions

  • Website design

  • Marketing content

is owned by or licensed to Zivora Jewelry and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

13. Promotions & Discount Offers

Promotional offers, discounts, bundles, and free-shipping offers may be subject to specific terms.

Unless otherwise stated:

  • Offers cannot be exchanged for cash.

  • Multiple promotional offers may not be combined.

  • Promotional pricing may change or end without prior notice.

  • Promotional products may have limited availability.

14. Third-Party Services

We may use third-party services such as payment providers, courier companies, website technology providers, analytics services, and other business partners.

These services may have their own terms and policies. Zivora Jewelry is not responsible for the independent policies or actions of third-party service providers.

15. Limitation of Liability

Zivora Jewelry will make reasonable efforts to ensure that product information, website content, and order processing are accurate.

However, we are not responsible for losses, delays, or issues resulting from circumstances beyond our reasonable control, including courier delays, natural disasters, strikes, technical failures, or other unforeseen events.

16. Privacy

Customer information is handled according to our Privacy Policy.

By placing an order, you consent to the use of the information necessary to process, confirm, dispatch, and deliver your order.

17. Changes to These Terms

Zivora Jewelry reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when the updated version is published on our website.

Customers are encouraged to review this page periodically.

18. Governing Law

These Terms of Service shall be governed by the applicable laws of Pakistan.

Any disputes relating to purchases or use of the Zivora Jewelry website will be handled in accordance with applicable Pakistani laws and regulations.

19. Contact Us

If you have any questions regarding these Terms of Service, orders, products, or our policies, please contact Zivora Jewelry Customer Support through the contact details available on our website.

Zivora Jewelry
Elegant Jewelry. Made for Every Occasion.

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