Shipping policy

Shipping Policy

Last Updated: September 2026

At Zivora Jewelry, we are committed to delivering your jewelry safely and conveniently anywhere in Pakistan. Please read the following shipping information before placing your order.

1. Delivery Across Pakistan

We offer delivery to major cities and locations across Pakistan through reliable third-party courier services.

Delivery availability may vary depending on the customer's location and courier coverage.

2. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days after order confirmation.

During sales, promotional campaigns, public holidays, or periods of unusually high order volume, processing may take slightly longer.

Customers may be contacted by our team to confirm their order before dispatch, particularly for Cash on Delivery orders.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

  • Major Cities: 2–4 business days

  • Other Cities / Areas: 3–6 business days

  • Remote Areas: 5–8 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on the courier, destination, weather, holidays, and other circumstances.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated to the customer before order confirmation.

From time to time, Zivora Jewelry may offer free shipping promotions, subject to the terms of the specific offer.

Free-shipping offers may have a minimum order value or other conditions.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations across Pakistan.

For COD orders:

  • Please provide a correct and complete delivery address.

  • Keep your phone available for courier calls.

  • The customer must pay the total payable amount at the time of delivery.

  • Orders may be confirmed before dispatch.

COD availability may be restricted for customers with a history of repeatedly refusing or failing to receive parcels.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through WhatsApp, SMS, email, or other available communication channels.

You can use the provided tracking information to monitor your shipment.

Please note that tracking information may take some time to become active after the parcel is handed over to the courier.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

If the customer is unavailable, has provided an incorrect address, or cannot be contacted, the parcel may be delayed or returned to Zivora Jewelry.

If a parcel is returned because of an incorrect address, customer unavailability, or refusal to accept the order, additional shipping charges may apply if the customer requests reshipment.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Full Name

  • Mobile Number

  • House/Shop Number

  • Street/Area

  • City

  • Relevant landmark or additional delivery instructions

Zivora Jewelry is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

Please contact us as soon as possible if you notice an error in your shipping details.

9. Delayed Deliveries

While we work with courier partners to deliver orders promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Strikes

  • Road closures

  • Security situations

  • Natural disasters

  • Courier operational issues

  • High order volumes

If your parcel is delayed, please contact our customer support team and we will assist you with the shipment status.

10. Damaged Parcels

If your parcel appears severely damaged, opened, or tampered with when delivered, please notify the courier representative immediately and contact Zivora Jewelry as soon as possible.

Please keep the original packaging and take clear photographs/videos of the parcel and products.

For damaged-product claims, please also review our Return & Refund Policy.

11. Missing or Incorrect Items

If your parcel contains a missing or incorrect item, contact us within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the received package and products.

An unboxing video is strongly recommended and may help us verify the claim.

12. International Shipping

At this time, Zivora Jewelry primarily serves customers within Pakistan.

International shipping, where available, may be subject to separate shipping charges, customs duties, taxes, and destination-country regulations.

13. Shipping Policy Changes

Zivora Jewelry reserves the right to update this Shipping Policy at any time.

Any changes will become effective once the updated policy is published on our website.

14. Contact Us

If you have questions about your shipment, delivery, or tracking information, please contact Zivora Jewelry Customer Support through the contact details available on our website.

Zivora Jewelry
Elegant Jewelry. Made for Every Occasion.